We already send renewal emails from Chargebee. Is that enough?

Only if each one says the amount, the date, the last day to cancel to avoid the charge, how to cancel and that they can, stands on its own with no marketing, and you can prove it was sent and delivered. We lock that wording and record delivery.

Will add-ons be handled?

Yes. They are tied to the main plan and end with it when it is cancelled inside the 14 days.

Which payment providers under Chargebee will work?

All of them. We talk to Chargebee, not to the payment provider.

Chargebee subscriptions and the UK 2027 subscription law

We connect to Chargebee and do the rest

Chargebee manages plans, trials, add-ons and failed payments across several payment providers. Its renewal emails can be customised, but they are marketing templates, not emails with the legally required wording, a deadline and a delivery record. We read what Chargebee knows about each subscription and send what the law requires.

What works today

Connect Chargebee read-only and in two minutes you see every email the new law would need for your own subscribers in the next 30 days, customer by customer: payment reminders, change of mind emails, trial endings and 12 month renewals, each with the day it must go by. Nothing is sent and nothing in Chargebee is changed. It is free and needs no card.

The credential: in Chargebee, open Settings, Configure Chargebee, API keys and webhooks, press Add API key and choose Read-only key. You also give us your site name, the part before .chargebee.com. We read subscriptions, customers and item prices, check the credential with one read, store it encrypted and never show it again. You can delete it in Chargebee at any time.

Sending opens from 1 January 2027. From then the same connection sends every email on time in your branding, runs the one step cancel page, works out change of mind refunds for you to approve, and keeps the record. Connect Chargebee now or check your sign-up page first.

Who uses Chargebee for subscriptions

Software companies with several plans and add-ons, membership businesses that sell through more than one payment provider, and services with usage based pricing. Add-ons are tied to the main plan in Subscription Law, so cancelling the plan inside the 14 days ends them too.

What the connection does from 1 January

Reads your plans and prices from Chargebee. You confirm each one: what kind of product it is, whether the law covers it, and how much notice you promise customers before a payment.
Reads every customer and subscription, with its start date, trial end, next charge date and status, so we can work out which emails are due and when. This part runs today.
Keeps up with changes in Chargebee every night: a new subscription, a changed price, a pause, a cancellation. Each change updates that customer's emails.
Writes two things back, and nothing else: a cancellation when a customer uses the cancel page, and a refund once you have approved it. Prices, products and customers are never changed.

Questions

We already send renewal emails from Chargebee. Is that enough?: Only if each one says the amount, the date, the last day to cancel to avoid the charge, how to cancel and that they can, stands on its own with no marketing, and you can prove it was sent and delivered. We lock that wording and record delivery.
Will add-ons be handled?: Yes. They are tied to the main plan and end with it when it is cancelled inside the 14 days.
Which payment providers under Chargebee will work?: All of them. We talk to Chargebee, not to the payment provider.

This page explains the law in plain English. It is not legal advice. The detailed rules are still being finalised by the government.